Contact customer care with your order reference and the items you wish to cancel as soon as possible. We will stop fulfilment where possible and confirm the outcome. There is no store cancellation fee for a standard order cancelled before dispatch. A cancellation request does not by itself mean a carrier shipment has been stopped.
After Dispatch or Delivery
If the parcel is already on its way, we will explain the next step under our returns policy. A qualifying statutory withdrawal may be notified through our withdrawal page or by any clear statement to customer care. Being dispatched, on sale or marked non-returnable does not by itself remove a mandatory withdrawal right.
If We Cancel
If we cannot supply an item, cannot arrange lawful delivery or identify a material error before acceptance, we will contact you and refund money collected for the cancelled supply. We will not substitute another item, convert your refund into store credit or increase the price without your agreement. Mandatory compensation or other remedies remain available where applicable.
Refund Handling
We aim to initiate a pre-dispatch cancellation refund within seven business days after confirmation, or earlier when legally required. Payment-provider settlement may take additional time. Refunds normally go to the original method. Contact us for a trace if a confirmed refund has not arrived.
A Question About This Policy?
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