Products must satisfy the mandatory standards applicable to the sale, including conformity to description and relevant quality and safety requirements. Legal remedies can include repair, replacement, a price reduction, refund or compensation depending on the law and the circumstances. These protections are separate from our voluntary change-of-mind return offer.
Manufacturer and commercial warranties
If a product includes an additional commercial or manufacturer warranty, its duration, coverage and provider must be stated with the product or accompanying documentation. No extra fixed warranty is implied merely by this page. Contact us as the seller for help; we will not direct you exclusively to a manufacturer where the law makes us responsible.
Report a fault
Send the order reference, product, batch or serial number where available, and a description of the issue. Photographs may help. Stop using anything unsafe and ask for instructions before returning it. Normal consumption, expiry consistent with an accurately disclosed shelf life and damage caused by misuse are different from a defect present in the supply, but we will assess each concern fairly.
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