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Where We Deliver
Available countries and services are shown at checkout for your order. A displayed currency does not mean every destination or product can be served. Oils, fragrance liquids, batteries and electrical accessories may be subject to carrier or destination restrictions. The delivery address must be complete and accessible.
Timing and Costs
Review the delivery service, charge and estimated business-day range before payment. Business days exclude weekends and public holidays affecting the dispatch or destination location. Any product-specific preparation, preorder or dispatch lead time disclosed before purchase also applies. Tracking is provided when available. Estimates do not remove an agreed delivery commitment or a statutory right to cancel for delay.
Delayed, Lost or Damaged Parcels
Contact us if a promised date passes, tracking stops or a parcel arrives damaged. We will investigate with the carrier and provide the remedy required for your order; you do not have to settle our carrier claim yourself. Keep packaging and photographs where practical and safe. Please report issues promptly so we can investigate, but a short reporting preference does not remove statutory rights.
Address Changes and Failed Delivery
Request corrections as early as possible. After dispatch, redirection depends on the carrier. If a parcel is undeliverable, refused or uncollected, we will explain the available redelivery, return or refund options and any lawful, evidenced costs. There is no automatic forfeiture of your entire payment. We do not treat a tracking scan alone as resolving a disputed delivery.
International Deliveries
See international orders and customs for import charges and restrictions, and regional consumer rights for delay remedies. Contact us before ordering if a particular arrival date is essential.
A Question About This Policy?
Our customer-care team can help with your order or explain the next step.
Contact Customer Care