Privacy Policy

The operator identified on our seller information page is responsible for personal information used in this store. Use the privacy contact shown below, or customer care, for questions and rights requests. Additional jurisdiction-specific protections apply where the law covers your use of our services.

Account and transaction information may include your name, email, phone, addresses, order history, membership activity, optional preferences and correspondence. We retain payment status and provider references rather than asking you to send card security details. Forms and account actions create service and security records. Optional analytics can record page activity, device and browser information, approximate location and limited IP-related data when enabled and permitted.

We use data to fulfil purchases, arrange delivery, maintain accounts, handle refunds and requests, prevent misuse, meet accounting obligations and operate the website. Where a lawful-basis framework applies, these purposes rely on contract performance, legal obligations, appropriate legitimate interests or consent as relevant. Optional promotional messages and analytics use the permissions required in your location. We do not treat a purchase or acceptance of sales terms as blanket marketing consent.

Necessary recipients can include hosting and database services, payment providers, carriers, email providers, professional advisers and authorities where required by law. Optional analytics providers receive information only under the configured consent controls. Service providers may operate in other countries. Where regulated transfers apply, we must use an applicable lawful transfer mechanism and safeguards; contact us for information about the arrangements relevant to your data. We do not promise that all information remains in your home country.

Account information is retained while needed for the account and associated obligations. Order, refund and accounting records are kept for applicable tax, consumer and dispute periods. Support records are retained while needed to resolve the matter and protect legitimate claims. Optional analytics uses the configured retention period shown in our privacy controls. Backups may expire on a separate recovery cycle. Access is restricted to authorized purposes, but no internet service can promise absolute security.

When Forest Clay changes commerce systems, existing order and customer records may be migrated to continue service, maintain purchase history and meet legal obligations. Migration does not create new promotional consent. You can unsubscribe from marketing; essential receipts, account security and order updates may still be sent. If you receive a stock-availability notice, that request does not itself subscribe you to general marketing.

Depending on applicable law, you may request access, correction, deletion, restriction, portability, withdrawal of consent or an objection to certain processing. Some records must be retained despite a deletion request. We may verify identity proportionately and will explain a lawful refusal and available appeal. Use privacy rights and requests and the footer privacy controls. You may complain to your relevant data-protection authority. We do not penalize you for exercising a protected right.

This store is intended for adult purchasers and is not designed to collect information from children for marketing. A parent or guardian can contact us about information submitted by a child. Updated notices appear with an effective date. Material changes requiring a new notice or consent will be handled accordingly.