Product Care & Safety

Read the label, ingredients, batch information, intended use, directions and warnings before use. Essential oils, carrier oils, cosmetic preparations and home fragrance liquids have different purposes. A natural origin does not guarantee suitability for every person, pet, surface or appliance. Do not use a home-fragrance product on skin unless it is expressly formulated and labelled for that purpose.

Keep containers securely closed in the conditions stated on the label, away from children and pets. Respect expiry dates and any period-after-opening guidance. Avoid contamination, decanting into unlabelled containers or exposing products to excessive heat. Follow product-specific fire, ventilation and disposal warnings. Use electrical accessories only with compatible supplies and manufacturer instructions.

Do not ingest products sold for external or aromatic use. Follow the dilution directions for concentrated oils rather than guessing a universal dilution. If suitability is uncertain, ask an appropriately qualified professional before use. Stop using a product if an unexpected reaction occurs and seek suitable medical assistance, urgently for serious symptoms or accidental ingestion.

Contact us with the product name, batch number, order details and what happened. Keep the item if safe and follow any recall or disposal directions. We may ask for relevant details to investigate product safety; avoid sending unrelated medical records. Product safety reports and mandatory remedies are accepted even for non-returnable items.

Editorial descriptions of aromas and rituals are general information, not a diagnosis, treatment recommendation or promise to cure disease. Follow substantiated product-specific claims and labels. Nothing here reduces responsibility for a defective or misdescribed product.