Complaints & Resolution

Use customer care with your order reference, contact details, a clear explanation and preferred resolution. You may complain without creating a new account. We can request proportionate evidence, but do not require passwords, payment security codes or an unboxing video for a statutory remedy.

For complaints covered by India’s e-commerce rules, we acknowledge receipt within 48 hours and redress the complaint within one month of receipt. These are also our service targets for other complaints unless local law requires a different or earlier response. If further investigation is needed we will explain the position; this does not extend a mandatory deadline.

Ask for review by the designated Grievance Officer using the details shown on this page. You may approach a competent consumer authority, tribunal, court or available dispute service at any stage. In India, the National Consumer Helpline provides assistance. For other destinations, your local consumer authority can explain the appropriate route.

Raising a complaint, leaving an honest review or exercising legal rights does not forfeit your consumer remedies. We keep a record of the issue and response under our privacy notice. Any settlement offered will explain what it covers and will not require an unlawful waiver.

Rohit
Grievance Officer, Qort Inc.

Email: care@forestclay.in
Hotline: +91 - 172 -4632099
E 42, Phase 8, Industrial Area, Mohali, Punjab, India 160071