Withdraw from an online purchase

You can notify withdrawal through the form below, by email to customer care or by another clear statement identifying you and the purchase. You do not have to give a reason or use a particular form where the law permits other methods. You can notify us without signing in. Our reply helps arrange the return; it is not a prerequisite for a timely notice to take effect.

To Forest Clay customer care: I hereby notify you that I withdraw from my contract for the following goods. Order number or identifying purchase details: … Goods and quantities: … Ordered on / received on: … Consumer name and address: … Email for acknowledgment: … Date: … Signature only if this notice is sent on paper.

Keep a copy of your notice. We will acknowledge an online notice and provide return instructions. Use appropriate safe transport and retain proof of dispatch. See regional rights for the applicable notification, return and refund periods and exceptions. The normal product returnability label does not automatically decide your statutory eligibility.